Customer Feedback Survey
Learn how our customers capture customer feedback to create a better customer success stories.
The Virginia Museum of Fine Arts is one of the largest art museums in North America with an educational mission and free admission to its permanent collections. The museum uses QuickTapSurvey to collect visitor feedback for their exhibits.
Survey Challenge
Collect visitor feedback throughout the museum which included areas that do not have access to WiFi.
Feedback Solution
Adopted QuickTapSurvey for customer feedback to create visitor intercept surveys using tablets to capture data.
Lead Capture Results
Doubled their response rate to customer feedback surveys compared to sending out online surveys.
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Orthopaedic Associates is a full-service orthopaedic healthcare clinic that provides diagnosis, surgery and rehabilitation services at multiple locations in Indiana and Kentucky. The clinic uses QuickTapSurvey to collect patient feedback in order to provide better service.
Survey Challenge
Wanted to improve the patient experience though capturing patient feedback in a way that could be immediately acted on.
Feedback Solution
Adopted QuickTapSurvey for customer feedback to launch a patient feedback campaign using tablets.
Lead Capture Results
Not only did they capture more results vs previous methods, they were able to act on them immediately using real-time reporting.
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Fabulous Fan Fayre is the catering partner of the Manchester City Football Club, serving up culinary delights to thousands of hungry fans at the Etihad Stadium. With QuickTapSurvey they were able to gain actionable insights to increase customer satisfaction.
Survey Challenge
Easily conduct intercept surveys to collect customer feedback.
Feedback Solution
Adopted QuickTapSurvey using tablets to capture customer feedback and satisfaction.
Lead Capture Results
Reached customer satisfaction rating of 87% - outperforming initial targets.
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The second busiest airport in North America in terms of international passengers, the Toronto Pearson International Airport handles in excess of 44 million total passengers a year through its two terminals. The airport is using QuickTapSurvey for a long-term satisfaction study.
Survey Challenge
Easily conduct feedback surveys to monitor passenger satisfaction over time.
Feedback Solution
Adopted QuickTapSurvey using tablets to capture customer feedback and satisfaction.
Lead Capture Results
Collected over 55,000 survey responses within the first year alone.
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