Car Dealership Survey Template

Leading dealerships now realize that the customer experience is a vital factor when it comes to choosing where to purchase and service their vehicles. According to a 2015 sales consumer experience study, a dealership could bring in over $100,000 annually by focusing on and prioritizing customer satisfaction.

If you want to discover how your customers really feel about their service experience, we can help! Use this car dealership customer satisfaction survey or create your own customer satisfaction survey to collect valuable insights and take action on your data. With our offline survey app, you’ll be able to gather feedback from your dealership customers and easily collect contact information to follow up with unsatisfied buyers.

Set aside your pencil-and-paper surveys, and try QuickTapSurvey’s survey builder app to create and brand your own auto dealer satisfaction survey. If you value your customers, try it today!

Customizable Design

This dealership survey template design is fully customizable with a Pro or Premium plan level. The QuickTapSurvey form builder has options to add a custom logo, replace the background image, and change the button and text colours to ensure your auto dealership service satisfaction survey is fully branded for your business.

Branch Questions Based on Responses

With the QuickTapSurvey app, you’ll be able to branch your survey questions in response to customer feedback. Did your customer have a bad experience? This survey example will direct them to follow up with a member of your management team so you can work to improve their experience and discover ways to improve your business.

Happy or Not Question Type

This smiley face question type prompts your customer to indicate how happy they are with a statement or scenario. Choose how many smileys to use, and whether to reverse the order starting from very satisfied or very unsatisfied.